MoveLight Support

For help with MoveLight, email care@empathie.ai. Tell us your app version, device model and what happened. Please avoid sending activity history or other sensitive information unless it is necessary to explain your request.

Using the iPhone and iPad app

Start a walk from Today. Pause or end it whenever you need. A finished timer does not save an activity automatically.
When logging an activity, enter your actual minutes and choose how it felt. Review the entry before saving.
Plan lets you choose a walking duration and planning days. It does not send reminders or increase your duration automatically.
Settings → Your data provides backup export, restore and confirmed local reset. Older MoveLight history is available under Previous data.

Backups and recovery

MoveLight has no account or developer-operated cloud sync. Export a backup before deleting the app or changing devices. Backups are unencrypted JSON files; choose their storage location and recipients carefully. We cannot recover a deleted local history from a MoveLight server.

If export is cancelled, no saved backup is confirmed. Keep your existing data until you have verified your backup. Restoring a backup requires confirmation and replaces the app's current data.

Activity safety

MoveLight provides a timer and activity journal, not diagnosis or treatment. Adapt activity to your needs and guidance from your clinician. Stop for pain, dizziness, chest discomfort or unusual shortness of breath, and seek help when needed.

Privacy for the iPhone and iPad app